Frequently Asked Questions
Everything you need to know about Merach UK fitness equipment.
What is the standard delivery timeframe within the UK?
We offer free standard shipping on all orders over £50. Most orders are processed within 1-2 business days and delivered within 3-5 working days via our trusted courier partners.
Do Merach products come with a warranty?
Yes, all Merach UK fitness equipment comes with a comprehensive 12-month manufacturer's warranty covering parts and labor for any manufacturing defects.
Can I return my equipment if I change my mind?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging and unused condition for a full refund.
Are your exercise bikes and rowers compatible with fitness apps?
Most of our smart equipment is designed to sync seamlessly with the Merach app via Bluetooth, and many models are also compatible with popular third-party apps like Kinomap and Zwift.
How do I track my order status?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the courier's tracking portal.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.